“I wanted to thank you for the great service you performed on my vehicle this week. My car hasn’t been out of factory warranty all that long, and when I needed A/C repair, I wasn’t sure where to go. I had driven by your store many times since it’s near my home, and I decided to give it a chance. I couldn’t be more pleased with the service you and your team provided. From the initial phone call to the final delivery of the repaired car, you were incredibly friendly, patient and professional. You went the extra mile to make sure I had my needs met, and that’s what great customer service is all about. I’m already telling all my friends about how good my experience has been at Sun, but I want you to know as well how much I appreciate you and the work you do. Many thanks.”