Store Spotlight: Meet Our Tropicana Avenue Auto Service Team in Vegas

Sun Auto Service Expert, published on 02/01/2016

Here at Sun Auto Service, we seek out the best and the brightest in the business so you always have a quality option when it’s time for maintenance or repairs. We offer several locations in the Las Vegas area, and today we feature an interview with Shawn Thompson, manager of our W. Tropicana Avenue shop. He’s been a fixture in the industry for 25 years, and he took a moment to talk about what drives him at work.

Question: What first got you interested in working on automobiles?

Answer: I started out working on cars and hotrods with my dad. Then it just progressed from there.

Q: Do you have a favorite kind of car to work on?

A: I’m an American car guy, but as far as repairs go, I’m really not partial to any specific vehicles. I enjoy the challenges that all vehicles bring our way.

Q: What’s the type of repair you most enjoy performing? 

A: A repair that gets the customer back on the road in a timely manner and gives them a sense of security that the vehicle is in good working order.

Q: Can you tell us what makes Sun Auto Service technicians proficient in what they do?

A: Sun Auto technicians are very well trained with ASE certifications, and they have the drive and passion to get customers’ vehicles fixed correctly in a timely manner.

Q: What kind of training do Sun Auto Service technicians undergo?

A: ASE certification, first off. But throughout their careers, technicians go through specific training to keep them up-to-date as the vehicle is a constantly-changing machine.

Q: In your experience, what’s the question customers ask the most?

A: I guess it would be about the need for the repair. At that point, we give good information that makes sense to them and helps them see the value of the needed repair.

Q: Is there one tip you’d like to share with drivers who wish to get the best performance out of their vehicles?

A: Maintenance, maintenance, maintenance. That is the key to keeping a vehicle on the road for years with the least amount of repairs.

Q: Finally, what’s your personal favorite aspect of working for Sun Auto Service?

A: My favorite parts of my job are interacting with customers throughout the process and working for a company that feels like family and always puts the customer’s interest first.

Anytime your car or truck is in need of maintenance or repair work, Shawn’s team is here for you at our W. Tropicana Avenue location in Las Vegas. Call us with questions or to schedule service at 702-854-2748 or set up your appointment online today.